Frequently Asked Questions
How do I download my Hi-Res photos?
This article explains in great detail all the different options for downloading photos from your private gallery.
For quick reference:
- If you are using a computer, you will want to review this section of the article mentioned above.
- If you are using a mobile device, you will want to review this section of the article mentioned above.
How far do you travel for on-location photo sessions?
I am willing to travel just about anywhere in New England. Any on-location sessions within a 25 mile radius of Marlborough, MA is included in the session price. Any travel beyond the 25 mile radius will incur a $0.52 per mile after the first 25 miles of Marlborough, MA.
What if I don't want to receive my photos digitally?
To keep my business workflow simple, I prefer to deliver all photos digitally. This is the simplest and fastest method to receive your photos from your session. That said, if you wish to receive your photos on a USB drive, that can be achieved for an additional $25.
Where should I print my photos?
I have experience with several different vendors depending on the type of print you want (photo prints, canvases, etc). Feel free to reach out to me after you've received your digital photos, let me know the type of print(s) you are looking for, and I'll happily steer you in the right direction.
Can I have all of the RAW image files after the photo session?
I do not allow any of my clients to view, access, or download the RAW image files at any time. The photos that are provided to you digitally are the best edited photos from your session.
What is your cancellation policy?
If a client requests to cancel their session 7 or more calendar days before the session date, the deposit shall be applied to a mutually agreed upon reschedule date. If a client cancels their session 6 or less calendar days before the session date, or fails to show on the session date, the deposit shall be forfeited. The client understands, and agrees, that I will not book other sessions during the scheduled time. In the event that a client cancels the portrait session, or fails to attend the session on the session date, for any reason, I shall suffer losses that are difficult to ascertain.